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FREQUENTLY ASKED QUESTIONS

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Is skip tracing legal in Australia? Yes. All searches are conducted lawfully, using licensed and authorised data sources, in line with the Privacy Act 1988 and the Australian Privacy Principles.

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What information do I need to give you to get started? The more you can provide, the better — full name, date of birth (if known), last known address, and any other identifying details or aliases. Even partial information is often enough to begin.

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Is my enquiry confidential? Yes. Every enquiry and investigation is handled in the strictest confidence.

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How long does it take? Skip tracing searches are typically completed within 10 business days. Family research and family history investigations are more detailed and typically take up to 30 days.

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Do you offer surveillance? No — we don't offer surveillance services. Our focus is skip tracing and family research.​

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FEES

Expertise meets integrity at Enigma PI. We pride ourselves on offering top-tier investigative services at competitive rates. Because no two cases are the same, our fees are customised based on the type of service you need and the details you can provide.

Our fee structure is based on two primary factors:

  • The duration required to conduct a comprehensive investigation.

  • The specific skillsets utilised to ensure an exhaustive conclusion.

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Payment Terms for the general public: 

Payment is expected upfront and in full prior to the commencement of the investigation. However, to keep our services accessible, we offer a two-part payment plan when required. An initial 50% payment is required to begin the investigation, with the final balance due upon completion before the formal findings are released.

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TIMEFRAMES

Timeframes differ according to the type and complexity of the investigation.

 

Skip tracing investigations are generally comp[leted within 10 business days from commencement. This allows our team to cross-reference data across multiple channels and, when necessary, process information requests from external entities to ensure accuracy.

 

Note on Commencement:

Investigations officially begin once the initial payment (either a pre-arranged installment or payment in full) has been processed.

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